American Airlines claimed a child was at fault for being secretly recorded in a plane restroom. It’s now changing its legal response | CNN (2024)

American Airlines claimed a child was at fault for being secretly recorded in a plane restroom. It’s now changing its legal response | CNN (1)

An American Airlines plane prepares to land in May 2023.

CNN

After American Airlines in a legal response blamed a 9-year-old girl for using an airplane bathroom that had a recording device allegedly placed there by a former employee, the airline has changed its response.

The company was responding to a civil lawsuit filed against American Airlines claiming the girl, listed as Mary Doe, was “secretly filmed while using the airplane toilet” during an American Airlines flight in January 2023.

A former American Airlines flight attendant, Estes Carter Thompson, 37,whofederal investigators say secretly recorded several minorswhile they used the bathroom on different American Airlines flights last year, is also named in the lawsuit filed in Texas. The former employee is facing federal child sexual exploitation charges.

The incident involving the 9-year-old occurred during a flight from Austin, Texas, to Los Angeles, California, the lawsuit states.

In a filing Monday, American Airlines initially argued that the girl was at fault and negligent because she used a lavatory “she knew or should have known contained a visible and illuminated recording device.”

In response to CNN’s request for comment on the filing, American Airlines said the filing was made in error by outside counsel retained by the airline’s insurance company.

A former American Airline flight attendant has been accused of filming girls inside aircraft lavatories while working as a crew member, prosecutors said. Joe Raedle/Getty Images Related article American Airlines flight attendant faces child p*rn charge after allegedly filming minors in airplane bathrooms, DOJ says

“The included defense is not representative of our airline, and we have directed it be amended this morning,” American Airlines said in a statement Wednesday. “We do not believe this child is at fault and we take the allegations involving a former team member very seriously.”

The airline’s amended response filed Wednesday in Travis County district court removes the defense that Mary Doe was at fault for being filmed in the plane’s bathroom.

Defenses by American Airlines’ lawyers stating that their conduct did not contribute to the alleged injuries were also removed along with language that claims the airline is “not liable to Plaintiff because it had no legal duty to disclose any of the information not disclosed.”

Attorney Paul Llewellyn, who is representing the girl and her family, said he believes American Airlines’ change in direction was in response to public backlash.

“To claim that they filed the ‘wrong’answer is simply not credible, but the bell cannot be unwrung [sic],”Llewellyn told CNN in a statement Wednesday. “They should never have taken such an outrageous position in the first place.”

Llewellyn called American Airlines’ legal strategy “depraved” and “shocking.”

“Instead of taking responsibility for this awful event, American Airlines is actually blaming our daughter for being filmed,” the child’s mother said in a statement. “How in good conscience could they even make such a suggestion?”

Ex-flight attendant had videos of several minors, DOJ says

Last month, Thompson was indicted in Massachusetts on federal charges including sexual exploitation of children and possession of child p*rnography in connection to an incident involving a 14-year-old on an American Airlines flight bound for Boston, according to the criminal complaint.

While investigating that incident, federal prosecutors in Massachusetts say they uncovered additional videos onThompson’s iCloud account that show four additional minors – including a 9-year-old – using the bathroom on American Airlines flights between January and August 2023, according to the Department of Justice.

CHICAGO, ILLINOIS - MAY 09: American Airlines flight attendants picket outside O’Hare International Airport to demand higher wages on May 09, 2024 in Chicago, Illinois. According to union officials American Airlines flight attendants have not received a pay increase since 2019. (Photo by Scott Olson/Getty Images) Scott Olson/Getty Images Related article Viral ‘courtesy’ letter American Airlines gives flight attendants shows how little they make

Parents of the 14-year-old, who is being referred to as Jane Doe, also filed a complaint against American Airlines in North Carolina after she was filmed using the airplane toilet during a flight from Charlotte, North Carolina.

“American Airlines’ conduct immediately following the incident, including not immediately confiscating the flight attendant’s phone and not immediately notifying the pilots, allowed the flight attendant to destroy evidence, and exacerbated the harm suffered by Plaintiff,” the complaint said.

According to the complaint, Jane Doe has suffered significant emotional distress and damages as a result of the airlines’ conduct and now seeks relief.

CNN reached out to attorneys for Jane Doe for comment.

Thompson was arraigned on Monday and is scheduled to reappear in court on July 1 in Boston, Massachusetts.

CNN’s Braden Walker contributed to this report.

American Airlines claimed a child was at fault for being secretly recorded in a plane restroom. It’s now changing its legal response | CNN (2024)

FAQs

American Airlines claimed a child was at fault for being secretly recorded in a plane restroom. It’s now changing its legal response | CNN? ›

“We do not believe this child is at fault and we take the allegations involving a former team member very seriously.” The airline's amended response filed Wednesday in Travis County district court removes the defense that Mary Doe was at fault for being filmed in the plane's bathroom.

What does American Airlines consider a child? ›

Children traveling alone

For safety, we require children age 5 – 14 traveling alone to use our unaccompanied minor service. This service is optional for children age 15 – 17, but if requested, then the fee applies. The unaccompanied minor fee is $150 each way, plus applicable taxes*, in addition to the ticket price.

Can you cancel a flight with American and get your money back? ›

Can I cancel the flight and get a refund in American? Yes, American Airlines offers refunds if you cancel your booking within 24 hours of purchase 📡 +1-844~989~𝟏𝟗𝟔𝟕 or ⏳+1-855-921-4888. After this period, fees or charges may apply depending on fare type. American Airlines offers a 24-hour cancellation policy.

What is the change fee for American Airlines? ›

American does not charge a penalty if you change your flight within 24-hours of booking, if you need to make a change to your trip.

Can I change my name on an American Airlines ticket? ›

Yes, you can request a name change on a American ticket by calling American Airlines customer service at +1-800-552-7718 (OTA) ⚔ +1-844-500-0627 (OTA)⚔. Name changes may incur fees and require proper documentation.

What is the airline rule for children? ›

Children 2 or older are required to have their own seat, a ticketed adult fare. Children under 5 can't travel alone under any circ*mstances.

What is a letter of consent for a child to travel? ›

A Child Travel Consent Form is a legal document that provides permission from a child's parents or legal guardian for the child to travel without them. This form usually outlines important information, including details about the child, the travelling party, the itinerary and the consenting parent or guardian.

What are valid reasons to cancel a flight and get a refund? ›

Top Reasons Most People Cancel Trips
  • Injury or Illness. Sickness and injury are the top reasons for cancelling a trip. ...
  • Death. ...
  • Natural Disaster. ...
  • Acts of Terrorism/Evacuation. ...
  • Financial Default of the Travel Company.
  • Death or Hospitalization of Host.
  • Residence Damage. ...
  • Jury Duty or Military Deployment.

Does American Airlines compensate for cancellations? ›

If your flight was delayed or canceled and you don't accept our alternative arrangements, or none were available, we'll refund the remaining ticket value and any optional fees according to our involuntary refunds policy. Beyond that, we have no further contractual obligation.

Do you lose all your money if you cancel a flight? ›

Most airlines have a 24-hour grace period, during which you can cancel your booking and receive a full refund ✈️1-740-499-7991 Or Toll-free (𝔍𝔢𝔱-𝔒𝔣𝔣𝔦𝔠𝔦𝔞𝔩) ✈️1-740-499-7991[No-Busy-Air]Quick-Connect. regardless of the ticket type. Beyond the 24-hour grace period, the refund policies can vary greatly.

How can I change my flight without paying a fee? ›

The primary way to avoid paying a change fee on an airplane ticket is to change or cancel the ticket within a day of booking your trip.

How close to departure can I cancel a flight? ›

As long as you cancel at least 10 minutes before your flight's scheduled departure time, there is no fee to cancel your reservation, whether it is a paid fare or one booked on points.

What is the AA Basic Economy cancellation fee? ›

American Airlines Basic Economy Cancellation Fee

You'll receive a travel credit minus a cancellation fee when you cancel a Basic Economy ticket on American Airlines ' website or in its mobile app. The fee is $99, and the terms note that if the fee is more than the ticket price, a travel credit won't be issued.

What is the penalty for cancelling a flight on American Airlines? ›

American Airlines does not charge a cancellation fee if you cancel within 24 hours of booking. For cancellations made after this period, fees may vary depending on the fare type For any query call 🔯𝟏-844::989~𝟏𝟗𝟔𝟕(𝕺𝕿𝕬).

Can you transfer a plane ticket to another name? ›

The majority of airline tickets are non-transferable, so, please keep that in mind when purchasing a flight. Non-transferable airline tickets are usually ineligible for transfer because the airline has a strict no-name change policy or the airline only allows name changes for spelling mistakes.

Does the name on your ID have to match your plane ticket? ›

TSA rules say the name on the boarding pass must exactly match the passenger's government-issued ID presented at the security checkpoint. When booking, “use the form of your name that is on the photo ID that you will show at the airport,” the Department of Transportation advises.

How do airlines determine child age? ›

So, take a look: To be classified as infant, two years of age is must, thus, anyone between 2-12 years of age, is eligible to travel in a flight. In most cases, infants of these years are permitted to travel at no cost, but in other cases, a 10% adult ticket is charged.

What do airlines consider a minor? ›

Kids ages 5 through 11 who are flying alone must usually travel pursuant to special “unaccompanied minor” procedures. On some airlines, these procedures are required for unaccompanied children as old as 14.

Does American Airlines require a birth certificate for minors? ›

Unaccompanied minor services are required for children 5 -14 years of age (15 -17 years are optional). Proof of age may be required IE. Birth Certificate, Passport. Required check-in - Domestic 120 minutes / International 180 minutes prior to the flight departure to complete the required paperwork.

What is a child on a flight? ›

Child Passengers. Children aged 3 to 13 are child passengers. Children under 3 years old are infant passengers and they are subjected to different regulations. Child passengers are divided into two as accompanied and unaccompanied minors. Accompanied minors must travel with a parent or a guardian onboard.

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